Privacy Operations Engineer

Role: Privacy Operations Engineer

Experience: 6 to 8 Years

Location: Pune, Gurgaon, Bangalore – Hybrid

Shift Time: Post Lunch (IST)

Clairvoyant is a global technology consulting and services company founded in 2012, headquartered in Chandler, US, and has delivery centers across the globe. We help organizations maximize the value of data by providing data engineering, analytics, machine learning, and user experience consulting and development projects to multiple Fortune 500 clients. Clairvoyant clients rely on its deep vertical knowledge and best-in-class services to drive revenue growth, boost operational efficiencies, and manage risk and compliance. Our team of experts with direct industry experience in data engineering, analytics, machine learning, and user experience has your back at every step.

Responsibilities:

• OneTrust Support (L1/L2/L3): Provide multi-level operational support for OneTrust Consent & Preference Center environments, managing issues from initial investigation to resolution.
• Incident Management: Quickly address and troubleshoot incidents across league and club environments, ensuring minimal downtime and compliance with data privacy policies
• Technical Troubleshooting: Identify, diagnose, and resolve technical issues related to OneTrust configurations, workflows, and integrations with internal and external systems.
• Data Flow & Integration Management: Oversee data flows between OneTrust and other platforms, ensuring robust data integrations and compliance with data handling protocols.
• Configuration & Optimization: Support OneTrust configuration, making, adjustments to improve user experience, preference tracking, and consent management.
• Data Acceptance: Perform in-depth data comparison analysis between systems to identify data gaps and perform RCA for issues identified.
• Stakeholder Collaboration: Work closely with privacy teams, engineering teams, and external vendors to maintain optimal system performance and alignment with privacy regulations (GDPR, CCPA, etc.).
• Documentation & Reporting: Maintain clear documentation of processes, troubleshooting steps, and resolution strategies; report on operational metrics and key performance indicators.
• Identify and resolve any performance issues.
• Keep up to date with new technology development and implementation.
• Overall, Team Management, Interviewing/Recruiting, and Performance Management of team members.

Must have:

• Experience: 6+ years in an operations or support role focused on incident management, RCA, and data analytics.
• Technical Skills:
• Strong knowledge of cloud-based platforms (preferably AWS).
• Experience with Consent & Preference Center data flows (preferably OneTrust).
• Proficient in integration protocols (APIs, ETL, Advance Python, SQL) and data privacy laws (GDPR, CCPA), multi-level operational support, knowledge of Consent & Preference Center environments.
• Coding Skills: Expert in SQL, Python, or other scripting languages for data integration and troubleshooting.
• Analytical Skills: Ability to perform root cause analysis, incident investigation, and resolution in a fast-paced environment.
• Communication: Excellent interpersonal and communication skills; capable of explaining technical issues to both technical and non-technical stakeholders.
• Excellent communication and coordination skills Client-facing experience.
• Good aptitude, strong problem-solving abilities, and analytical skills, ability to take ownership as appropriate.
• Create and review technical specifications and test plans
• Must be able to integrate quickly into the team and work independently towards team goals.
• Fast learner, ability to perform well in ambiguity and with little supervision

Good to have:

• Certifications: In OneTrust or other privacy management tools.
• Cloud Experience: Familiarity with cloud environments (AWS, Azure) and data engineering fundamentals.
• Regulatory Knowledge: Familiarity with international privacy regulations and experience supporting systems for a global organization.

Education:

Minimum of 15 years of formal education – BE/BTech or Graduate / Postgraduate in Computer Science / Information Technology.